Johal Andrew

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Did you know that currently, on LinkedIn alone, there are more than 1,400 vacancies in the Customer Success area, in Brazil alone? Anyone preparing to become a Customer Success Manager can get excellent opportunities on this and other job sites. But, of course, competition is fierce. However, recruiters keep an eye on profiles that stand out. Those who demonstrate an interest in evolution, focus on development and, of course, a good technical foundation come out ahead. Read until the end to find out how to comply with the requirements. 3 steps to get your next job as a Customer Success Manager (CSM) If you want to change careers or simply get a new job as a CSM (Customer Success Manager) , see the three most important steps to stand out in the market and win the best opportunities.

1) Have a good CV The resume is the business Finland Email List card of any professional looking for new opportunities. It should contain more than your academic record and information about your last job. When we talk about the Customer Centric market , it is important that you reflect your personal skills, communicative potential, critical thinking, etc. It is also interesting to highlight previous work in which you have worked in partnership with other departments, such as Product, Sales and Marketing. If possible, include data regarding the actions you took that brought good results, such as information on values, customer retention, etc. 2) Study about the company This is a tip that applies to anyone looking for new opportunities, but even more so to those who want to move into a career as a CS manager.



Knowing the company you want to work for and the main product it sells is essential. When called for an interview, research the company. The best way to do this is by accessing the brand's website, but not only that. There are other sites where you can get valuable information. Search, for example, for the company's profile on LinkedIn to find out more about what they look for in professionals. It's also worth taking a look at direct competitors, finding out which brands share the market, etc. If you have time and the possibility, sign up as a customer to receive the newsletter and to test the product before the interview. This way you prepare in more depth and stand out in the selection process.
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